Resident Benefits Program
Our Resident Benefits Program is included with all Del Val Realty & Property Management Lease Agreements and includes the below list of benefits. These benefits are only available while the property is managed by Del Val Property Management. The cost for the Resident Benefit Program is $15.00 per month. If you elect to participate in the ZeroDeposit Program, there are additional fees.
ZeroDeposits Program - Del Val is one of the few property managers in the country that allow residents to avoid putting up a traditional security deposit with our ZeroDeposit Program. This program allows residents to pay a small monthly fee starting at $9.90 per month but will vary based the lease details and your financial situation. If approved, you pay the small monthly fee but do not have to pay a security deposit.
Flex Rent Payments – We have partnered with a company called FLEX who offers our tenants that have a zero balance the ability to pay half your rent in the first 4 days of the month and the balance of your rent later in the month with no late fess being charge – The cost of this program is $14.99 per month. But imagine avoiding late fees and the stress of getting your rent paid on the 1st of the month!
White Glove Cleaning and Welcome Gift - Before anyone moves into one of our homes, we complete our “White Glove Cleaning.” This process includes floors vacuumed, hardwood and vinyl floors mopped, appliances cleaned inside and outside, toilets and bath/showers are spotless, windows cleaned, baseboards wiped clean and more. It is this attention to detail that provides you the comfort your new home will be clean and ready for your moving day.
Utility Concierge Service ($150.00 Value) – Our utility concierge service will assist you in setting up your utilities including electric, gas and water plus any phone, cable, or security needs when you move into your new home.
Online Rent Payments ($12.00 Value) - Pay your rent online and never worry about losing your rent in the mail or late fees because it arrives late. Set up a one-time or recurring secure bank transfer or eCheck and never have to mail rent again!
Pay Rent with Cash - If you do not have a bank account you can pay your rent with cash at any local 7-Eleven or CVS Pharmacy!
One-time Late Fee Forgiveness ($75.00 Value) - We allow our residents a one-time late fee forgiveness assuming the payment is made within 7 days of the late fee date and your account is fully paid up.
One-time Non-sufficient Funds (NSF) Forgiveness ($25.00 Value) –We allow our residents a one-time waiver of a non-sufficient fund fee assuming the replacement payment is made within 7 days of the original and your account is fully paid up.
Secure Resident Portal- Your password-protected portal allows you to view your payment history, print rent receipts, make repair requests and update your information anytime.
Maintenance Request via Phone App – We have a phone application (app) called Property Meld where you can enter maintenance requests and include photos or videos of your issue and get an instant response via text or email.
Quality Repairs - Our vendors are prescreened to ensure they are knowledgeable, friendly and they leave your property clean after a job. We even send you a maintenance survey after the job so you can give your honest feedback.
24 Hour Repair Hotline - You will talk to a live trained technician for after-hours emergencies who will provide immediate help.
Property Inspections - We inspect your property during your lease term to ensure there are no outstanding repair issues and all the safety systems are working properly.
Plain Language Lease Agreements - Our lease is a Pennsylvania Plain Language lease, so you do not need a legal degree to read and understand our lease and it is designed to be fair and transparent.
Response Time Guarantee - Nobody likes waiting for a response, which is why we promise to respond to all communication within 24 hours during business days.
Online Pet Profile - Our Online Pet Profile provides you a secure place online to store all the important information about your pets. Pet profiles can easily be shared with pet service providers such as veterinarians, animal hospitals, pet sitters and doggie daycares.
Security Deposit Protection - If your property is foreclosed on for any reason, we guarantee the protection of your security deposit.
Build Your Credit - We have partnered with http://www.creditrentboost.com/ . You can sign up for their service (there are small monthly fees) to have your on-time rent payments reported to the credit bureaus to help you build credit history and view your credit score too! They estimated that reporting rent payments can increase your credit score by 20 to 60 points.
Lockbox Move In - If you are unable to pick up your keys during business hours for your move in, we can provide you with the keys via a lockbox at any time that is convenient for you.
Lockbox Move Out - If you are unable to drop your keys off during business hours for your move out, we can provide you with a lockbox to turn the property keys over to us at any time that is convenient for you.
The monthly Resident Benefit Program fee will automatically be added to your rental ledger each month. To receive all the benefits listed above your account must be in good standing.